Refund Policy

Overview

Because our products are research compounds that must be stored and handled under controlled conditions, we cannot accept returns of opened, used or improperly stored items. We do, however, make it right when an order arrives damaged, incorrect or incomplete.

Cancellations

You may request a cancellation by contacting us as soon as possible with your order number. If the order has not yet been prepared for shipment, we will cancel it and issue a full refund to the original payment method. Once an order has been packed or shipped, it can no longer be cancelled.

Damaged, incorrect or missing items

If your order arrives damaged, contains the wrong product, or is missing an item, contact us within 7 days of delivery with:

• Your order number and the email used at checkout.
• Clear photos of the package, the product label and any damage.
• A short description of the issue.

After review, we will send a replacement or issue a refund for the affected items at our discretion.

Returns

• Do not send any product back without contacting us first. Unauthorized returns cannot be accepted or refunded.
• If a return is approved, we will provide instructions. Items must be unopened, in their original condition and packaging.
• For approved returns that are not due to our error, return shipping is the customer’s responsibility.

Non-refundable items

• Products that have been opened, reconstituted, used or stored outside the recommended conditions.
• Orders refused at delivery or undeliverable because of an incorrect address supplied at checkout.
• Orders cancelled or refused under our Zero Tolerance Policy.

Lost packages

If tracking shows no movement for an extended period or a package is confirmed lost by the carrier, contact us and we will investigate with the carrier and arrange a replacement or refund once the claim is resolved.

How refunds are issued

Approved refunds are issued to the original payment method. Processing times depend on your payment provider and typically take several business days to appear on your statement. Original shipping charges are refunded only when the issue was caused by our error.

Contact

For any order issue, email [email protected] or use the Contact page and include your order number.